They provide an external battery device so I can supply current to the lock from the exterior of the safe to open when the batteries are dead. Funny I replaced batteries with new Duracells about 6 months ago. This morning tried to open it and got a low battery signal. Unit has an electronic lock that has functioned without problems in the past. This safe is made by the Cannon safe company. S&G tumbler lock for me.I bought a "Safari" brand safe 4.5 years ago. No doubt, they are easier to open (hey if you miss the number, just keep going around until you hit it again), but just not worth the risk to me for my own personal safe. I've seen probably eight of the electronic locks just give up the ghost. We waited 3 days until they could get a crew in (with the right clearances) to pull the vault door (but hey, we got three days of leave free, since we couldn't get to our work).
Once, it was on a single entrance door to an area that was previously a SAC command post headquarters (think cave, nuclear hardened, massive steel vault door, no way around it). The electronic locks however, I have seen fail time and time again. Fortunately, it was on an alternate entry door, so was easily replaced. In all of the 20+ years now of working in these environments, I have only seen one mechanical/non-electronic tumbler combo (Sergeants & Greenleaf) fail. Talk about trying to remember combos (there's a reason there's a magnetic picture of a phone pad on these things you remember code words that translate into numbers for them versus combination numbers). In addition to that, are the (literally) hundreds of safes we use for storage of items. I've worked in a lot of places, almost all of them required the use of a combination lock to get in them. Thanks for all the Help and Responses Guys! I really appreciate all of the Love and Support from this Forum! I will let you guys now after it's fixed. The smith will be here tomorrow to "Fix" it. I'm quoted $500 for Labor and Replacement Lock. For All Those whoes even Considering this Brand just Walk away and spend a little more and get a Peace of Mind! And No More Digital Locks Either! I WILL NEVER BUY ANOTHER CANNON SAFE PRODUCT PERIOD.
I've been screwed before but this one was just uncalled for. Told me I should call a Locksmith to get it openned and replace the Lock while I'm at all, of course this will be on my own dime as they will not cover any of this. The Lock only has 1 year parts warranty which is over. Supposedly the Warranty only covers Fire/Water Damage or some crap in that regard. I asked them about the so called "Life Time Warranty" and he told me to read the dam fine prints. Told me if the Master Code won't work then I'm pretty much Shit out of Luck. Called the "Tech Support" today again and was pretty given the Cold Shoulder.
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